Application Integration

Connect is a powerful integration tool that brings together business and telecoms data in real time and uses it to speed up call handling and to improve the quality of service offered to customers.

Connect recognises who’s calling and uses this information to search through your database or application to find the matching contact. It will then screen pop the contact details all before the caller has been answered.

Connect integrates with a large number of databases and applications as standard to ensure that it works for your business.

Connect also works with you to make outbound calls to your clients automatically from within your application.

There’s even an SDK (software development kit) to allow software vendors to do their own screen popping and database integration but still use our PABX integration technologies.

Connect can be used as a stand alone application or together with the other integrated applications in Comms Suite for call recording, call logging and motivational wallboard displays.

In fact Connect is often used in conjunction with Record so that each call recording can be labeled with such things as a customer id or reference automatically ready for later retrieval.

Whether you have just a few call handling staff in your business or a large number of agents in a call center, Connect is scalable enough to meet the demands of any business.

• Reduce Costs - Call handling time is reduced because you have the caller’s details to hand and don’t need to ask for them again.

• Improve Service - By knowing who the caller is before answering the call you can offer a more personalised service.

• Increase Sales - Telephone calls can be made automatically from your database or application thus speeding up connection and avoiding mis-dialling.

• Improve Productivity - By automatically opening your application or database on the correct screen, you can enter call related notes right away without losing seconds finding the correct screen or tab to use.

• Share - If a call is transferred, all the caller’s details are shared with the next person.

Connect brings your business and application data to life allowing you to deliver a faster and better service to your callers.

Sage Accounts - Client details automatically opened and displayed. Click image to enlarge.

Microsoft CRM - Client details automatically opened and displayed. Click image to enlarge.